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  5. Chapter 6 — Online booking

Chapter 6 — Online booking

In this chapter: booking a table/service from the site itself — searching for available times, making a booking, managing it with a secure link and paying a deposit. This section is only shown when the store has enabled booking; otherwise the message "this feature is not available" appears.

6-1. Making a booking

  1. Open the booking page.
  2. Search for available times: specify the source (table/room/service), the date and start time, the duration, the number of guests (and the time zone).
  3. Choose one of the suggested available slots.
  4. If you wish, add add-on services/products to the booking (for example, a birthday cake).
  5. Confirm — the booking is saved as a draft and a confirmation card is displayed.

If the booking includes payable items, the "Continue to checkout" button takes you to payment (Chapter 4); if the slot has become full in the meantime, the system notifies you and suggests another slot.

6-2. Booking confirmation page

  • A booking summary + a financial summary (the amount payable, deposits)
  • Record a deposit / down payment / payment (for payment, signing in to an account is recommended)
  • A "Book another slot" button for the next booking

6-3. Secure booking management link

Along with the confirmation, a dedicated secure link is given/emailed to the guest that works even without a customer account:

  • View the booking details and financial status
  • Edit the booking details
  • Cancel the booking
  • Record a deposit and down payment
  • Book another slot
⚠️ This link is like the key to the booking — anyone who has it can view and change the booking; only share it with the guest themselves.

6-4. Bookings in the customer account

A guest with an account sees all of their bookings in the "Bookings" section (Chapter 5):

  • A list with source/date/guests filtering
  • The details of each booking: status, check-in/check-out, duration, guests
  • Cancel and reschedule to another available slot
  • Pay the linked order and settle the balance
  • Account breakdown (Folio): items, deposits, balance and settlements
  • Documents: upload/replace/delete the requested documents (for example, an ID document) with a preview and a file history

6-5. Connection with the store side

Site bookings go directly into the dashboard booking calendar and the register reception desk (dashboard guide Chapter 4, register guide Chapter 5). Automatic emails (reminders, follow-ups, document requests) are sent according to the dashboard settings.