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  5. Chapter 6 — Orders (Bestellung)

Chapter 6 — Orders (Bestellung)

In this chapter: finding previous orders, taking payment on a credit sale, refunds, recording shipments, cancelling an order and reprinting.

6-1. Finding an order

Go to the Orders (Bestellung) section:

  • In the list, search by order number, customer name or other details.
  • Tap an order to open its details: general information, items, price breakdown, payment and shipping, addresses.
  • Order tabs: Invoices (Rechnungen), Refunds (Erstattungen), Transactions (Transaktionen) and History (Verlauf) — the history shows who did what on the order, and when.

6-2. Taking payment (a credit order)

For an order recorded with "pay later":

  1. Open the order; the balance amount is shown.
  2. Tap the "Take payment" button.
  3. Choose the payment method (cash/card/…) and, if needed, give a reference number.
  4. You can also take part of the amount (a partial payment) — the balance is updated.

6-3. Refund (Erstattung)

When the customer returns a product or something was recorded by mistake:

  1. Open the order and tap "Refund".
  2. Choose the items and quantities being returned — or specify the refund amount.
  3. Choose the refund method (cash, back to card, shop credit, etc.).
  4. Confirm. The refund document is recorded in the "Refunds" tab, and the refund receipt gets its own legal signature too.
⚠️ A refund can't be undone; before confirming, check the items and amount again. The total of refunds can never exceed the amount paid.

6-4. Recording a shipment (Versenden)

If the order is to be sent to the customer:

  1. On the order, tap "Ship".
  2. Choose the items being sent now (you can send in several stages).
  3. Confirm — the shipping status is recorded on the order.

6-5. Cancelling an order (Bestellung stornieren)

  • Open the order and tap "Cancel order".
  • Paid orders must be refunded first; cancellation is for orders that haven't yet been settled or shipped.

6-6. Reprinting and emailing an invoice

  • From within the order you can reprint the receipt/invoice.
  • With "Email the invoice" the invoice is emailed to the customer (if the customer's email is on record).
  • On the invoices tab, the RKSV signature information for each invoice and refund is also visible.