User Guide — Online Store Site
This guide explains the online store site (the customer-facing side): what each page does and what a customer can do. It is aimed at the store manager and support staff — so they know what the customer sees — and it is written so that parts of it can be published directly as a "shopper's guide" too.
The site is multilingual, has a light/dark mode, and, in addition to the online shop, also supports online booking (tables/services) when this is enabled.
Chapters
Chapter | Topic |
|---|---|
Header, instant search, mini cart, language, theme, cookie consent, footer | |
Category page, search, brand, collection, filters and sorting | |
Gallery, choosing a variant, adding to the basket, wishlist, reviews | |
Basket, discount code and gift card, checkout, delivery and payment methods, order receipt | |
Registration and sign-in, orders, returns, addresses, wallet, security | |
Searching for available times, making a booking, managing it with a secure link, paying a deposit | |
Blog, content pages, contact form and newsletter |
General notes
- Everything is configurable: the layout of the home page, the menus, the colours and many of the sections are built by the manager from the dashboard (dashboard guide, chapters 7 and 12). So the exact appearance of each store differs; this guide explains the shared behaviour.
- Features that can be enabled: online booking, social sign-in and some payment methods are only shown when the store has enabled them; otherwise the message "this feature is not available" is displayed.
- Guest checkout is possible: you do not have to create an account in order to buy; but a customer account offers more features (Chapter 5).
- Multilingual and right-to-left: the site is offered in around 33 languages/dialects (including German, English, Persian, Arabic, Kurdish, Turkish and more) and supports a right-to-left (RTL) layout for Persian, Arabic and Sorani Kurdish (Kurmanji Kurdish is left-to-right).