User guide — Point of sale (Kasse)
This guide is written for cashiers, waiting staff and shop managers, and it walks you through working with the Lonio point of sale step by step. No technical knowledge is required.
The point of sale is a web-based application: it opens in a browser on a tablet, laptop or computer, it keeps working even without an internet connection, and once you are back online it synchronises everything for you automatically.
Throughout this guide, the names of buttons and menus are shown in parentheses exactly as they appear in the app (in German); for example: shift (Schicht).
Chapters
Chapter | Topic | Who it's for |
|---|---|---|
Logging in, choosing a location and register, the lock screen and PIN, opening a shift | Everyone | |
Finding a product, barcodes, scale, deposit, basket, discounts, customer | Cashier | |
Cash, card, gift card, split payment, tip, credit sale, printing and digital receipt | Cashier | |
Several baskets at once, parking, quote, splitting the bill | Cashier | |
Floor plan, tables, sending to the kitchen, reservation reception desk | Restaurant | |
Tracking an order, taking payment, refunds, shipping, cancelling | Cashier / manager | |
Cash pay-ins and pay-outs, closing a shift, reports and the monthly close, RKSV signatures | Manager | |
Managing products and categories, customers, purchase orders and receiving goods | Manager / stock keeper | |
Shop settings, payment, hardware (printer/scale/display), personal account | Manager | |
Losing the internet, the sync queue, common problems | Everyone |
A few general notes
- Everything depends on permissions. If you can't see a button or page mentioned in this guide, your user role probably doesn't allow it. Ask your shop manager to check your access.
- The shop type matters. Restaurant features (tables, kitchen, reservations) are only visible when the shop is configured as a restaurant; the same goes for retail features (scale, deposit).
- Receipts carry a legal signature in Austria. The system automatically signs every receipt in line with the Austrian cash register regulation (RKSV); you don't need to do anything. Only if you see a "signature pending" message, refer to Chapter 10.