Switching POS Providers in Austria: A Step-by-Step Guide

Why do businesses switch POS providers?

Common reasons for switching POS providers include high costs, limited features, weak support, or the need for better integration with an online shop and accounting software. Switching POS providers in Austria is entirely possible without disrupting operations, as long as RKSV requirements are followed.

Steps for switching to a new provider

• Full export of data from the previous system (products, customers, sales history);
• Securing the data recording protocol (DEP export) from the old till for a possible tax audit;
• Issuing a zero receipt (Nullbeleg) on the old till when finally taking it out of service;
• Deregistering the old till and registering the new one with FinanzOnline;
• Setting up and testing the new till before fully switching off the old one.

Checklist before switching providers

• Confirm a full data export is possible from your current system;
• Verify RKSV and FinanzOnline compliance of the new system;
• Schedule the switch during a quiet business period;
• Train staff on the new system before going live;
• Ensure old till data is archived per retention requirements.

How to avoid downtime during the migration

The best approach is to run the new system in parallel with the old one for a few days to verify data and reports, then complete the final switchover in a clearly planned window.

Summary

Switching POS providers in Austria is achievable without lost sales and fully RKSV-compliant with good planning. Lonio supports this process with its POS system and dedicated migration support. Get in touch for a free migration guide. This article is for general information only; for the exact registration/deregistration steps, we recommend consulting a tax advisor (Steuerberater).

Is switching POS providers in Austria legally allowed?

Yes, provided RKSV requirements are met, including issuing a zero receipt and re-registering with FinanzOnline.

Is old sales data lost?

No, as long as the data recording protocol (DEP) is correctly exported and archived before the old till is switched off.

How long does switching take?

Usually a few days to two weeks, depending on data volume and preparation.

Does selling stop during the switch?

No, running the old and new systems in parallel briefly avoids any downtime.